Computing troubleshooting

If you’re having difficulty launching a Positron session from your reserved container, go to status.oit.duke.edu and scroll down to Teaching and Learning Tools. Under this heading you’ll find an entry called Container Manager (CMGR Coursework Containers).

• If the status shows something other than Operational, this means there is a known incident with the containers. Check back later to see if it’s been resolved. If there’s a deadline coming up soon, post on the Ed Discussions to let us know that there’s an issue. We can look into how quickly it might get resolved and decide on what to do about the deadline accordingly. Note: We don’t anticipate this to happen regularly, the systems are Operational a majority of the time.

• If the status shows Operational, this means the system is expected to be working. If you’re still having trouble, follow the steps in the order given below:

  • Restart your browser.

  • Make sure there are no updates pending for your browser. If there are, install those updates and restart your browser again.

  • Request a restart of your container – To do so, select your container as you usually do and then, instead of Login, click on Request Restart. Read the warning in the next page, and then click once more where it says “click here” to restart your container.

  • Clear your browser cache and restart your browser again.

  • Restart your computer to ensure a fresh new connection.

  • If your issue persists, post on the course forum, Ed Discussion, with details about the issue, including what you’ve tried, any errors you see (preferably with screenshots or, if that’s not possible, verbatim error messages), and your container URL.